![]() ![]() Spiceworks, really? Really, I’ve implemented Spiceworks on a number of fronts over the last 12 to 18 months have run a number of successful trials within my own business and I don’t see that I’ll change my plans anytime soon. The answer is often a cause of concern, confusion, and more commonly surprise. ![]() and you'll be redirected to the helpdesk app.įor debugging, call this script with debug=1 as a parameter (e.g.I’m often asked by members of Technibble about my choice of platforms when it comes to my managed services. ![]() WHEN READY - simply open this script in a browser (e.g.Set the sSharedSecret and sReturnURL variables to your secret and your helpdesk application URL.Edit this script and add a valid username/password for the LDAP lookupsīy setting the variables sLdapReaderUsername and sLdapReaderPassword.Place this script in a folder on your local IIS, and disable anonymous access for the script.Download the script from the helpdesk app admin area.To set up the AD-integrated authentication, go to the "Administrator - General settings" find the "Shared secret for remote authentication" textbox and you will see the AD script download link right next to it. Your local IIS server does not have to be in the DMZ zone, or have access to the Internet, it works on the client-side and works right out of the box - you just have to specify the "shared secret" in the IIS script. Please explore all the options here Active Directory - Single Sign On into SaaS Helpdesk Single Sign On (SSO) options including SAMLīefore we move on with the local script installation you might want to check out other ways to enable "Single Sign On". ![]() But you will still need a server with IIS installed ("IIS" stands for "Internet Information Server", which is a basic web-server that comes included with all Windows Server editions). It is completely secure and requires very little setup on your side. Now you can combine all the benefits of using the cloud-hosted helpdesk with the comfort of a local user catalog. But not anymore – we have found a way to use Active Directory with our servers remotely. We've added a small script that you can install under your local IIS server, that will authenticate your users against LDAP using Windows-integrated accounts and then redirect them back to the SaaS help desk app.īefore we introduced this feature, your only option was to install Jitbit Helpdesk on your local server and host it yourself, if you needed to integrate with Active Directory. » Active Directory Authentication in SaaS Help DeskĪctive Directory Authentication in SaaS Help DeskĮven the hosted version of our helpdesk now supports Active Directory user authentication via Windows-integrated authentication. ![]()
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